Dear members of the Sky,
We have had a crazy week fixing bugs and adding servers since the addition of Windows to LiquidSky!
Here are a few updates and tips to help you get through your Monday.
Try selecting the High performance pack if your server is full.
Selecting High gives you a better chance at finding room on our servers since it requires less resources. Ultra requires double the resources on our servers.
The Android Team Is Running Behind Schedule.
While the PC client has been updated with better ETAs and bug fixes to handle the slow responding overloaded servers, our Android team is running about a week behind schedule.
A few members of the PC client team are switching to help our Android developers get things back on track so please give us a few days to push an Android app update.
Network Loss Tips:
If you see any Screen tearing, please go into the LiquidSky Menu and try selecting the software decoder. Please also try selecting 720p and 30FPS to see if it helps. Sometimes restarting the LiquidSky client can also help. You can also try rebooting your router (I realize it sounds silly, but it helps some people).
If you are experiencing latency or lag, please open the LiquidSky Menu, go into System and click “Decoder”. Please try each of the available decoders to see which works best for you. It will also help to go into the Menu and select 30FPS and 720p from the LiquidSky settings. Sometimes lowering the quality slider (top-left corner of the Menu) can also help. If you are still having trouble, please post your Network and Computer scores here (the two scores out of 100 in the LiquidSky menu under the system tab).
If you are having issues with a controller, please open the LiquidSky menu, go into settings and remap your controller. During the remapping process, your controller will also be calibrated. Games running on your SkyComputer will see your controller as an Xbox 360 wired controller regardless of your controller model.
If you are having mouse hypersensitivity issues, please try toggling the mouse lock mode by pressing the (F12) key. Some games require the mouse to be hidden and locked to the center of the screen such as first person shooters. Other games such as World of Warcraft lock the mouse, hide the cursor and render their own cursor during in-game menus. You can solve this issue by going into the World of Warcraft settings and modifying the hardware mouse property. We realize toggling between modes is tedious so an official fix for these mouse issues will be coming in the next 4 weeks.
We want to start by saying these server demand issues are temporary. We apologize to anyone with connection issues due to server load. More servers arrived today and just came online in Hong Kong, Frankfurt and London. Once we get ahead of demand, we will keep extra servers ready and begin to scale ahead of our rapidly growing community.
More servers are being built throughout the week so hang in there if you still have trouble connecting.